Convoso

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops, and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. This eliminates any hardware or software investment for users and minimizes training downtime, while being able to support users based in different locations.

The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users increase call volume, sell products or services, conduct market research and qualify sales leads faster. The solution helps users cut down on phone bills while improving staff productivity with call forwarding, conferencing and call transfer. The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. The Conversation AI assistant automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.

Convoso’s mission is to maximize productivity and minimize hassle by housing your enterprise’s inbound and outbound call/contact center operations and processes in one intuitive end-to-end platform. Convoso houses a suite of communication applications that are aimed at making the customer experience as efficient as possible. Convoso’s automation capabilities makes life easier for admins by allowing agents to focus on what really matters: customers.

Convoso Pricing and Services

Solutions Available

• Inbound Call Center
• Outbound Call Center
• Blended Call Center
• Omnichannel Contact Center
• Intelligent Outbound Dialing

Features Offered

• Softphone
• PBX Hosting
• Predictive Dialing
• Gamified LMS
• Scripting
• Call distribution
• Automatic reports
• Dead call notifications
• List scrubbing
• Texting
• Training
• Call recording
• Post-Call Surveys
• Reminders
• Agent to agent transfer
• Gamified KPI Indicators
• Email templates
• Performance monitors
• Custom reporting
• Campaign hot keys
• Call back scheduler
• Custom hold music or sales message
• Speed dial numbers for transferring
• Customizable CRM contact form
• After-call custom reminders and notifications
• CRM
• Hosted IVR
• Customer lead management
• ACD intelligent call routing
• Branch scripting
• CTI Screen pop
• Embedded web-form
• Custom call time rules
• Custom inbound numbers

Editor’s Bottom Line of Convoso

While they might be a newer player in the space, Convoso manages to deliver a complete sales and marketing platform, built from the ground up to work flawlessly in the cloud. With a WebRTC based softphone, your business can shed the need for costly IP desk phones, and cut costs by switching to a cloud first provider. With an entire marketing and sales platform rolled into one, Convoso provides the necessary functionality to run either an outbound, inbound or even blended contact center, including omnichannel communications beyond just phone support.

Convoso offers an integrated suite of solutions that enables your business to provide the best customer experience possible. Agents gain intense control with advanced automations including workflows, call routing, call flows and even detailed reporting. Supervisors will enjoy the 100% web based platform, powerful monitoring and real time reporting, and rapid training and onboarding process. Convoso has also built their platform with gamification in mind, engaging agents to push harder to close even more sales and leads.

For outbound call centers, Convoso includes a powerful auto dialer within its Outbound solution, enabling your business to completely transform marketing campaigns and efforts through preview dialing, progressive dialing, predictive dialing or power dialing. With predictive dialing specifically, your business can customize the number of simultaneous outbound calls placed in order to optimize agent efficiency to the max. Another powerful tool, preview dialing, allows agents to see a customer record when a call is received.

Convoso can also work with your existing PBX provider, or offer their own calling service built off of existing Tier 1 partners including Verizon, AT&T, Comcast and Century Link to offer a complete call center solution from just one provider. Since a CRM solution is also incredibly critical for call centers, Convoso not only integrates with existing CRM providers, but also offers its own lightweight CRM directly integrated into the platform. Overall, Convoso offers a complete platform for both inbound and outbound campaign efforts.