Provider Overview
Based in New York City, PhoneWagon is an interesting player in the Call Tracking Software market. In fact, PhoneWagon was only founded in January of 2017, but they have managed to make a splash in such a short period of time. The provider is still within its start up phase, but has managed to raise around $1.2 million in seed funding.
PhoneWagon differs from competitors in the field by offering a service best suited towards the SMB market, with an incredibly simple to setup, and use — yet powerful — call tracking solution. PhoneWagon goes above and beyond phone tracking by also allowing businesses to interact with clients through text messages, both automated and manually sent.
PhoneWagon Pricing and Services
Like most cloud providers, PhoneWagon offers their service with three different pricing tiers. But what is a bit different is that pricing simply changes the amount of phone numbers and sometimes minutes included, while all features are available with all plans. This provides your business with the option to choose the plan that best fits both the business’ budget and needs. What’s more unique about PhoneWagon’s services is that they offer their solution on both standard and unlimited plans. Lets take a closer look.
Standard Plans
Starter – $25/mo
- 5 numbers
- 500 minutes included
Pro – $99/mo
- 20 numbers
- 2500 minutes included
Agency – $249/mo
- 50 numbers
- 7500 minutes included
Unlimited Plans
Starter Unlimited – $59/mo
- 5 numbers
- Unlimited usage*
Pro Unlimited – $175/mo
- 20 numbers
- Unlimited usage*
Agency Unlimited – $349/mo
- 50 numbers
- Unlimited usage*
*Unlimited usage is subject to PhoneWagon’s Fair Usage Policy
Features Included
What is truly unique about PhoneWagon’s solution is that every single feature is included in every single plan, even for the most basic starter plans. Instead of locking features to more expensive tiers, PhoneWagon simply differentiates their plans based on the amount of provided phone numbers, and minutes available for their limited plans. But we wanted to go ahead and highlight exactly what features your business does gain access to with PhoneWagon’s services.
- Instant number setup
- International phone numbers
- Local numbers
- Toll-free numbers
- Number porting
- Call recording
- Whisper messages
- Greeting messages
- Custom call-tagging
- Simultaneous ring
- Unlimited user accounts
- Client accounts
- Email summaries
- Email call alerts
- Advanced reporting
- Dynamic phone numbers
- Visitor & Keyword-level tracking
- Google Analytics and AdWords integrations
- Automated Text Replies
Editor’s Bottom Line for PhoneWagon
PhoneWagon represents the future of Call Tracking Software solutions in the way their services differ from the old school, existing providers. Founder Ryan Shank explains that existing providers in the market were offering costly, difficult to set-up, and overall clunky solutions that were mostly restricted to larger Enterprise businesses. With PhoneWagon, Shank wanted to develop and design an simple solution, with an incredibly simple user experience in order to enable even the smallest teams to take full control over their marketing expenses.
But beyond making the platform more accessible, PhoneWagon goes above and beyond by offering features generally unseen from other solutions on the market. For example, PhoneWagon offers text message automation, sending a direct follow up text-message to potential clients once they are off the phone with an agent. The idea is that you will re-engage the caller before they have the chance to contact another business. Agents can also establish their own rules to automate phone outbound phone calls and to automatically respond to any missed calls and voicemails.
But PhoneWagon also contains the features a business would expect from a Call Tracking Software solution, including the incredibly important Call Recording, local and toll-free numbers, advanced reporting, dynamic phone numbers, keyword tracking, and Google AdWords integrations. But once again, going above and beyond, features like international phone numbers, whisper messages to agents, custom greeting messages and custom call-tagging expand the platform with functionality that isn’t exactly standard in this market.
With an incredibly simple installation and setup process, simply inserting a few lines of Javascript into your business’ website, along with easy to swallow pricing, both limited and unlimited plans, PhoneWagon offers the ultimate platform for the SMB that is looking to maximize their marketing investments in any way possible.
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