Have had TDS managedIP phone service for more than 6 years and would never recommend their service to anyone. If TDS is all you have access to, I suggest you get two cans and a string and your service will be better. After the install is done and the account teams gets paid, do not expect to hear back from them…ever. Our experience has been that if you call because your service is down or degraded, they will refer to you as; and I quote, “a pain in the ???.” Their support representatives are rude and offensive every time we have called.
As for the service, They oversubscribed their network and do not apply quality of service to the voice so when the network is slow, you may not even be able to make or take a call…and they don’t care. Our service is so bad with TDS that we are paying out the last of our contract to move to a new service.
Regarding features, even though they are using IP phones, they restrict where the phones can register from so that you can’t take a phone home to work without paying extra fees for mobile services. They charge significantly extra if you want to use your cell phone with the phone system, and even more if you want the ability to get to your voicemail from anywhere other than the phone itself. All of these are basis features includes in almost every competitor out there. Avoid TDS hosted/managedIP voice at all cost.
Have had TDS managedIP phone service…
Have had TDS managedIP phone service for more than 6 years and would never recommend their service to anyone. If TDS is all you have access to, I suggest you get two cans and a string and your service will be better. After the install is done and the account teams gets paid, do not expect to hear back from them…ever. Our experience has been that if you call because your service is down or degraded, they will refer to you as; and I quote, “a pain in the ???.” Their support representatives are rude and offensive every time we have called.
As for the service, They oversubscribed their network and do not apply quality of service to the voice so when the network is slow, you may not even be able to make or take a call…and they don’t care. Our service is so bad with TDS that we are paying out the last of our contract to move to a new service.
Regarding features, even though they are using IP phones, they restrict where the phones can register from so that you can’t take a phone home to work without paying extra fees for mobile services. They charge significantly extra if you want to use your cell phone with the phone system, and even more if you want the ability to get to your voicemail from anywhere other than the phone itself. All of these are basis features includes in almost every competitor out there. Avoid TDS hosted/managedIP voice at all cost.
Pros:
None.
Cons:
Support is horrific, and offered services list is very basic.
Would Recommend:
No