Unify
Unify Verified Reviews & Ratings
Irving, TX
Unify by Atos is a communications and collaboration platform. Atos is a business & technology leader and has been...
2008
Year Founded
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Provider Overview
Unify by Atos is a communications and collaboration platform. Atos is a business & technology leader and has been researching and developing everything from Artificial Intelligence and machine learning to robotics and cyber security.
Unify has become one of the world’s leading communications software and services brands, offering both cloud based voice and social collaboration solutions. Unify’s customers are worldwide and range in size from 5 employees to 500,000+.
Unify Pricing and Services
CONTACT CENTER SOLUTIONS*:
OpenScape Contact Center Agile
- Single site, up to 100 concurrent agents
- Group-based routing of inbound phone, IVR, call backs, and email
- Integrated database with real-time and historical reporting
- Integrated basic IVR
- Pre-packaged CRM plug-ins
- Works with OpenScape Business voice platform
OpenScape Contact Center Enterprise
- Single site or multi-site networked
- Up to 1500 concurrent agents per system, 7500 agents per cluster
- Skills-based routing of inbound and outbound voice, callbacks, IVR, email, web chat, voicemail, fax, and social media
- Integrated database and reporting
- Integrated IVR and Voice Portal options
- Pre-packaged and custom Social Media and CRM integrations
- Works with OpenScape Business, OpenScape 4000 and OpenScape Voice platforms
VOICE PLATFORMS*:
OpenScape for SMBs
- All-in-one SMB solution that combines the best of HiPath 3000 and OpenScape Office
- Supports growing environments with up to 500 users, networked up to 2,000 users
- Integrated UC voice, presence, conferencing, contact center, messaging and mobility
- Easy upgrades and support for both IP-based and hybrid IP/TDM environments
- OpenScape Business S supports up to 1500 IP users offering flexible deployment options, on-premise, hybrid or hosted cloud
- Permanent (CAPEX) or subscription based (OPEX) usage models give customers full flexibility to adjust communication needs
OpenScape Enterprise Express
- Integrated enterprise communications solution with voice, unified communications, collaboration, mobility and call center
- Centrally manage all locations from your data center
- Streamlined installation and setup can save up to 40%
- Designed for growing businesses with 200 to 5,000 users at virtually unlimited sites
- Powering Growing Businesses to Resiliency options, including active-active voice redundancy, improve business continuity
- Choose managed and professional services to offload IT tasks
OpenScape 4000
- Hybrid TDM/IP-PBX for Enterprise Voice with an extensive Enterprise feature set for traditional to next generation communication
- Industry leader in Wireless DECT deployments – Cordless Enterprise
- Support for native SIP Subscribers
- Integrated into OpenScape Management – zero touch maintenance
- Single system scales up to 12,000 users
- Active-Standby dual node architecture, no calls lost on switchover
- ENERGY STAR certified for OpenScape 4000 EcoServer as communication server to support high analog and TDM requirements and for OpenScape 4000 Branch as hybrid side
- Fits into virtualized architecture (VMware), delivered as a vApp
OpenScape Voice
- Next Gen (100% SIP-based) Enterprise VoIP solution
- Carrier Grade Reliability (5 9s) Active – Active Server architecture
- Carrier Grade Routing and Translation for cloud / overlay deployments (IP-Least Cost Routing)
- Fits into virtualized architecture (VMware), delivered as a vApp
- Industry leading scalability up to 100,000 users on a system
- 100% call failover support – no lost calls on a single node failure
- Multi-tenant support
- Licensing options – Permanent (CAPEX), Subscription (OPEX)
COLLABORATION SOLUTIONS*:
OpenScape Cloud
- Minimal setup and the ability to scale up and down to match your business needs
- Full service from the cloud and support for transition to the cloud
- Enough power and security for a large enterprise, enough flexibility for a small business
Circuit Meeting Room
- End to end security
- Borderless Communication
- No Manual Updates
- Access relevant conversation content quickly with Circuit stream
- Use with existing devices
- Simple 3 step installation process
- video conferencing
- easy to operate
- durable hardware and always current software as a service (SaaS)
Circuit
- Collaboration everywhere
- One tool with one view
- Natural user experience
- Take a call on any SIP telephony infrastructure
- Create a conference room
- Secure, closed system
*Contact Unify for pricing
Screenshots
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Mobile Conference -
Video Conference Calling