Vendor
|
Five9
#1
|
Genesys
#2
|
NICE CXone
#3
|
Aspect
#4
|
ChaseData
#5
|
Convoso
#6
|
dialerAI
#7
|
---|---|---|---|---|---|---|---|
User Reviews | Read Reviews | Read Reviews | Read Reviews | No Reviews | Read Reviews | No Reviews | Read Reviews |
More Details | |||||||
Provider Overview | |||||||
Monthly Costs Range | Requires Quote | 3 tiers, ranging from $69.99 - $129.99 | Requires Quote | Requires Quote | Small Business $89, Professional $139, Enterprise $169 | Requires Quote | 10 Ports $99/mo, 100 ports $300/mo, 500 ports $900/mo, 1000 ports $1500/mo |
Requires Contract | |||||||
Types of Call Center Solutions Offered | Inbound, Outbound, Blended | Inbound, Outbound, Blended | Inbound, Outbound, Blended | Inbound, Outbound, Blended | Inbound, Outbound, Blended | Inbound, Outbound, Blended | Outbound |
Customizable Plans | |||||||
Setup Fee | Fees Vary | Varies By Plan | Free Setup | ||||
Number Port Fee | |||||||
International Calling Options | |||||||
Money Back Guarantee | N/A | N/A | N/A | Free Trial | Free Trial | ||
More Details | |||||||
Available Features | |||||||
Call Recording | |||||||
Callback Options | |||||||
Campaign Specific Caller ID | |||||||
Cloud APIs | |||||||
CRM Integrations | |||||||
Customizable Dashboards | |||||||
Data Reporting | |||||||
Dialer List Management | |||||||
DNC Compliant | |||||||
FCC Compliant | |||||||
FTC Compliant | |||||||
Location Specific Caller ID | |||||||
Preview Dialer | |||||||
Power Dialer | |||||||
Reporting & Analytics | |||||||
Script Design Options | |||||||
Smart Retry | |||||||
More Details | |||||||
Network | |||||||
Number of Data Centers | Under 10 | 4 | 4 | N/A | N/A | 30 | N/A |
Fully Redundant Network | 2 in the US, 2 in Europe | 2 in the US | N/A | ||||
Service Level Agreement | N/A | ||||||
Uptime Guarantee | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% | N/A | |
Realtime System Status Monitoring | |||||||
More Details | |||||||
Customer Support & Service | |||||||
Hours of Operation | 24/7/365 | 24/7/365 | 24/7 emergency care, 12p-5p standard customer care. Care plus increases to 24/7 customer care, plus a dedicated rep | 24/7/365 | 8am to 6pm EST | Mon to Fri: 5am to 6pm PST, Sat to Sun: 6am to 5pm PST | Mon to Fri - 9am to 7pm Sat: 9am to 7pm Sunday: Closed |
Telephone Support | |||||||
Instant Chat | |||||||
FAQs Section | |||||||
Online Ticket Submissions | |||||||
In Person Training | |||||||
More Details |
Requires Quote
|
Read Reviews | ||
3 tiers, ranging from $69.99 - $129.99
|
Read Reviews | ||
Requires Quote
|
Read Reviews | ||
Requires Quote
|
Read Reviews | ||
Small Business $89, Professional $139, Enterprise $169
|
Read Reviews | ||
Requires Quote
|
Read Reviews | ||
10 Ports $99/mo, 100 ports $300/mo, 500 ports $900/mo, 1000 ports $1500/mo
|
Read Reviews |
Predictive Dialer Software Reviews from Users:
-
Genesys PureCloud is a great,...
More ReviewsGenesys PureCloud is a great, userfriendly ACD program. We use this service primarily for voice interactions...
-
NICE inContact has been the best 2020...
More ReviewsNICE inContact has been the best 2020 tool in our agency ever since covid since it has allowed team in our...
-
It offers a wide range of solutions to...
More ReviewsIt offers a wide range of solutions to business challenges. We can have our customers conduct in one place and...
Use our QuoteMatch tool to get started with call center software.
Instantly compare bottom line quotes from award-winning providers.