While Genesys offers a tremendous product it may not be the right fit for every enterprise. Genesys provides a robust call center solution filled with outstanding features and customizable tools, but it comes at a higher price point. Organizations that need fewer options or simply want a lower cost may want to look at other solutions. Here are some of the best ones currently available on the...
The difference between fixed and non-fixed VoIP numbers isn't particularly complex, though it may not be readily apparent to someone who doesn't fully understand voice over internet protocol. In short, fixed VoIP phone numbers are associated with an account holder's physical address while non-fixed VoIP numbers aren't fixed to any specific address.
While that sentence summarizes the core...
Aircall has established itself as a top call center software provider. With headquarters in Paris and New York, Aircall today features more than 200 employees thanks to a solution that is seen as accessible, transparent, and collaborative. While Aircall gets many positive reviews from its customers, it may not be the best solution for all businesses. Let’s look at what Aircall offers and what...
Talkdesk provides cloud contact center solutions to more than 1,800 companies around the world, including well-known names such as Fujitsu, IBM, Trivago and the YMCA, among many others. The company prides itself on its innovative artificial intelligence-powered solutions that allow managers to make data-driven decisions while empowering agents to have effective communications with customers.
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Call parking is a method of putting callers on hold so that any team member in your organization can take their call.
Let's take a closer look at how call parking works, how to use it, and its benefits.
How Does Call Parking Work?
When a person calls a business they can be put into Call Park through a pre-programmed button or a special sequence of buttons. The call is transferred...
Businesses have long relied on phone systems known as private branch exchanges, or PBX. These systems switch calls between enterprise users over local traditional telephone lines, allowing them to share external telephone lines. Hosted phone systems provide businesses with a more reliable and cost effective option. Let’s look at how hosted phone systems work, the benefits of using one and some...
The Healthcare Insurance Portability and Accountability Act (HIPAA) provides consumers with valuable protections to keep their personal health information secure.
Healthcare providers must meet certain requirements aimed at protecting this data. Failing to do so can result in heavy fines or even imprisonment. A major component of HIPAA compliance lies in the technology that health...
Five9 is a leading provider of all-in-one cloud-based software solutions for high volume call centers. Founded in 2001, Five9 provides solutions for inbound, outbound, blended and omnichannel contact centers to more than 2,000 businesses worldwide.
Five9 software allows call center agents to provide customer experiences across phone, email, chat, mobile, social and more. Healthcare and...
Anyone who has called out “Hey Siri!” or “Hey Alexa!” has used an Intelligent Virtual Assistant, or IVA. These amazing tools continue to change how people find information and interact with companies who more and more leverage virtual assistance technologies to provide customer support. Let’s look more at IVAs, what they can do, how businesses can benefit from them and how some...
