That is according to UCC research firm Metrigy where Irwin Lazar is President and Principal Analyst. In Q2 2021 Lazar authored a report on team collaboration, in which he noted, team collaboration is the: "Foundation for a digital-first workplace." Slack has talked for a while about becoming a digital hub, a new kind of digital headquarters of sorts.
It hopes to reimagine the way we view the ...
Weeks after the acquisition by cloud communications provider 8x8: Fuze announced it would replace its integrated UCaaS/CCaaS platform with a new iteration for PC and Mac users in early 2022.
You may recall details about the acquisition, which left some scratching their heads. The cloud communications provider had already raised $494 million in cash - but it only sold for $250 million....
The Coronavirus Pandemic created many unique security challenges for those in all industries. Especially; for those trying to provide customer service. There were a lot of considerations nearly two years ago at the start of it all. How to provide the same level of service with a workforce who now worked (largely) from home?
It was also not to be a trivial feat, but one many in the UCC...
Back October 2021, the workplace and team collaboration giant announced it would put the much-coveted feature in public preview. Now, users of the platform can take advantage of end-to-end encryption (E2EE) via Microsoft Teams calls.
"With this release, only the real-time media flow, that is, video and voice data, for one-to-one Teams calls are end-to-end encrypted. Both parties must turn on...
This funding round, led with investment by Salesforce Ventures with others like ServiceNow Ventures and Zoom Video Communications, also joining - they say, will:
"Strengthen Genesys leadership in the 'experience as a Service(SM) market."
If the name Salesforce Ventures sounds new to you, you likely know the first part of the investment firm's name, "Salesforce." They have already made...
With the first significant investment from collaboration leaders Zoom and Cisco, it seems that interoperability finally earned its street credibility. It also now appears; that companies in the unified communications and collaboration space are today willing to put their money where their mouth is. Most importantly, where customers and end-users are/want to be.
The thought, onetime seen as a ...
Five9 is a developer of industry-leading cloud contact center solutions, one with more than 2,000 global customers, and it facilitates billions of call minutes each year.
Its pride and joy, the Five9 Intelligent Cloud Contact Center - which extends digital engagement, analytics, workflow automation, workforce optimization, and practical AI. All this, to create more human customer...
Customer engagement company Verint; recently announced a new and strategic partnership with Theta Lake. The firm is a leading provider of collaboration security and compliance solutions.
The partnership could very well have implications for those in the financial and trading organizations, as well as other businesses, according to Verint, which notes:
"Our extended capabilities will help...
Avaya recently announced the results of its Q4 earnings report and it delivered its sixth consecutive quarter of year-on-year revenue growth. On the heels of the news, I sat down with the one in charge of it all, Avaya CEO Jim Chirico, a man on the job since 2017. Years later, he told me that Avaya has finally reversed over a decade of annual revenue decline.
"Our results speak volumes to the ...
