Customer service has always been an urgent priority for companies of all sizes, but in 2021 it’s more important—and more complex—than ever. Today’s consumers demand a fully individualized, wrap-around customer experience: from the research stage to purchase and beyond. Customer experience while shopping and customer support when things go wrong are both equally vital. Getting either one...
COVID-19 has upended life in many ways. One of those is the fact many communications, business or personal, have been forced to become virtual for the time being. Video chat apps have been a lifesaver in that regard, as they allow for real-time connections between friends, coworkers, and family, even despite the unprecedented circumstances.
But if you weren’t already set up for video...
Robocalls have long existed as an affordable way for businesses to reach customers. While they have some legitimate purposes, they have mainly evolved into something of a daily annoyance for most people. These automated calls now typically act as a way to scam unsuspecting consumers out of time and money. While robocalls have found ways to adapt to current times, there are ways to stop them.
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How are you making your business communications more seamless? An increasing number of cloud-based hosted PBX phone services have expanded their calling functionality to embrace unified communications (UC). One example is LogMeIn’s GoToConnect, which is an offering that combines the features of Jive with GoToMeeting. With this system, you make calls using cloud technology while also being...
Team messaging applications have become a cornerstone of the modern-day office. They've allowed for quick and easy communication and collaboration among colleagues.
But once the COVID-19 pandemic forced the majority of the workforce to remote, they became employees' lifelines to their office. As most employees can no longer pop over to their colleagues' desk for questions anymore, team...
The internet has been around for nearly 40 years with new computers logging on every day. Those devices, which include mobile phones, need unique IP addresses taken from the domain name system (DNS) in order to differentiate them from other computers and to communicate with one another. But when the internet was created, it was built to only hold a certain amount of IP addresses. Enter IPv6.
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When you're on a call with a colleague or client, you're likely taking notes to remember the key points of the conversation. But sometimes, note taking becomes a distraction in itself or you find yourself unable to keep up. That's where business VoIP call recording comes in. This technology allows you to reliably record both sides of a telephone conversation.
In this article, we'll cover...
Most businesses, ranging from call centers to startups, are either thinking about or have already begun replacing their existing phone service with a Voice over Internet Protocol (VoIP) telephone system. There is a range of reasons for making the switch, and companies that have already adopted these systems can attest to them. This article will cover some aspects of how to choose the best VoIP...
Remote working has been on the rise for years, but thanks to the coronavirus pandemic, it's completely skyrocketed. Video conferencing software is what makes that possible. As we previously reported, 87% of team members say video calling has helped speed up the decision-making process.
Needless to say, a video conferencing platform is a vital part of any software stack these days. But these...
