As more businesses switch to VoIP and competition between providers stiffens, businesses reap the rewards with more powerful and advanced technology for their money. The newest crop of Cisco VoIP phones is no exception. We’re taking a closer look at our favorite cisco business phone models for every business, niche, and budget.
Cisco sets the industry standard, driving innovation in areas...
While a professional is never supposed to blame their tools, a strong performance requires the right hardware. Call center agents know that the wrong call center headsets have a drastic impact on a company’s bottom line. For example, studies are showing that low sound quality impacts a speaker's credibility to listeners, which keeps some buyers from jumping to a BlueTooth headset from their...
Today's customers put a lot of value on a personalized experience. They want to know that the brands they buy from are ready to listen to their immediate needs and provide them with answers, quickly. One of the things that can help you make this kind of connection is hosted IVR.
IVR systems help your customers contact you during your business hours, ask for directions, book reservations, or...
These days, visits to most websites start with a little popup appearing the bottom corner asking you if you need help. These pop up open up a chat window where users can ask any questions they have.
Chat boxes lead to one of two possible kinds of support. You either get help from a live agent or a chatbot. The concept is simple: users get quick answers to their questions, so they don’t have ...
In the age of big data, digging through your analytics is vital. It’s never been easier to find out everything you could ever want to know about the people who are interacting with your company in order to improve customer experience.
The level of insight you can gain and the sheer amount of actionable information that can be pulled from these analytics is invaluable. According...
Omnichannel communications keeps customers in the loop no matter which method of communication they prefer. They get information from social media, SMS messages, email updates, and targeted ads. However, in times of crisis, companies have a responsibility to reach out to their customers to alert them of changes to service and scheduling.
For matters of public safety, where people are asked to...
Months before it became headline news in March 2020, the CDC was looking to mitigate the spread of Coronavirus or COVID-19. Well before the pandemic escalates to the level of quarantine, schools, institutions, and employers are taking this chance to teach everyone about social distancing.
Universities are moving to online learning as quickly as possible. Tech companies like Google are...
Whether it's the commute, the work-life balance improvements, or just the chance to get free from stale office spaces, there are dozens of well-tread benefits for remote workers and for hiring remote employees.
Typical full-time contractors have become co-workers at places like WeWork or The Wing rather than telecommuting from a local coffee shop. Others have used the opportunity of being on a ...
Picking the best VoIP phone can be tricky with all the options that are currently on the market. When the latest estimates showing business VoIP systems heading for $194.5 billion in annual revenue by 2024, it’s not hard to see why so many models are coming out.
Picking the right phone model to match your VoIP service comes down to determining the feature set you require.
Here are our...