By all accounts, contact center was more prominent at Enterprise Connect 2019 than expected, and you couldn’t walk down a hallway without there being at least one session going on this topic. All the big players had a presence, along with many lesser-known competitors, and it’s clear that everyone got the message about this being open season now for cloud-based contact center. Genesys is...
Microsoft’s much-anticipated update on Teams here at Enterprise Connect was a bit of a firehose, so there’s quite a lot to digest.
Presented by Lori Wright, GM Microsoft Teams and Skype Marketing, this was a slick production, dense, and fast-paced. With only a half hour to cover a lot of updates, the format was out of necessity, and you need to step back to parse out the important...
Several formats were used for the sessions during Enterprise Connect, and one of my favorites is the “fireside chat”. While there’s no roaring fireplace in the background, the connotation is a candid, free-flowing tete a tete, where the conversation is more thoughtful than confrontational. With no competitors nearby to keep you in check, it’s easier to let your guard down and make a more...
Being one of the first sessions at Enterprise Connect 2019, this set the tone for what to expect for the week ahead. Moderated by Zeus Kerravala, the panel was a great showcase for the current state of team collaboration, a fast-moving spacing that remains poorly understood. Joining Zeus was Lorrissa Horton, GM Cisco Webex Teams, Scott Van Vliet, Corporate VP, Intelligent Communications,...
There’s a lot to like about Talkdesk’s position in the contact center space, which is being re-constructed in front of our very eyes. This was certainly validated at Opentalk18 in San Francisco; their third such event, but the first one open to analysts. There has been a long-standing status quo that an established order of contact center vendors has maintained, but all of that is in play now ...
Talkdesk is one of several relatively young companies making inroads as the contact center software space goes through a major transformation to the cloud. This space has been ripe for innovation, and Talkdesk is riding some strong momentum right now. Opentalk18 in San Francisco is their first event for analysts, and they’ve been briefing us on several updates that have been publicly announced...
As locknote speakers go, Guy Kawasaki is always a treat, and he had some great advice to pass on to attendees at ShoreTel’s Global Partner Conference that just wrapped up in Orlando. For channel partners looking to get beyond VoIP with their customers, the conference was the place to be and learn about ShoreTel’s roadmap. It’s actually quite ambitious, but necessary in order for them to...
Being a partner event, a key theme at the ShoreTelOne conference is providing new forms of value for the channel. That’s very much reflected in the ubiquitous messaging here about “One." ShoreTel wants partners to feel like they are working as one together to solve the business problems of their customers.
Aside from this singular relationship they’re striving for, there is the more...
That’s the main take-away from the opening keynote at the ShoreTelOne Global Partner Conference, here in Orlando, FL. CEO Don Joos set the tone right away for what partners can expect from ShoreTel heading into 2017, and what I’m seeing is a company with a clear sense of purpose, not just for what end customers need, but also for the kind of company ShoreTel needs to be.
This is an...