Whether it’s the pricing, customer service, or Ooma apps that you have a problem with it’s important to remember that there are plenty of other VoIP phone service providers. In this article, we’re going to take a look at the top Ooma alternatives currently on the market.
Let’s get right into it!
Here Are the Top 7 Ooma Alternatives
1. Nextiva
Nextiva is a great value pick due to its affordable pricing and large toll-free minutes allowance so it should come as no surprise that it serves 100,000 business customers.
Nextiva Features
Nextiva VoIP solutions offer the most VoIP features you’d expect to find with its pricier competitors. Online faxing, phone number porting, and conference bridging are all supported. If you need to stay in touch while on the go then you’ll be glad to hear that the Nextiva mobile app has unlimited business SMS.
Other features you can utilize include advanced call management, call forwarding, call analytics, and an auto-attendant. Beyond this native versatility, Nextiva provides additional flexibility through integration support.
You can integrate tools like Microsoft Teams, Google Workspace, HubSpot, Salesforce, Zendesk, Zoho, and many more depending on the needs of your project. Lastly, you’ll be able to hold video conferences with unlimited participants if you’re on the enterprise plan or higher.
Nextiva Call Quality, Reliability, Support
Nextiva provides HD audio and 99.999% uptime.
Customer support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
Nextiva Pricing
| Plan | Essential | Professional | Enterprise | Ultimate |
| Price | $31/month per user | $36/month per user | $46/month per user | $76/month per user |
| Integrations | Outlook and Google Contacts | Salesforce, HubSpot, and Zendesk | Microsoft Teams, Oracle Sales Cloud, and ServiceNow | All previous integrations |
| Video conferencing | 1-on-1 | 250 participants | Unlimited participants | Unlimited participants |
2. Grasshopper
Grasshopper is a popular VoIP service for companies focused on scaling up and not too concerned with additional features — serving over 150,000 customers.
Grasshopper Features
While Grasshopper isn’t exactly known for chasing features on its platform, it still has a few features that can make your life easier. First of all, Ruby virtual receptionists ensure that your customers always have someone to talk to even after business hours.
You can turn Ruby on or off through the Grasshopper app as needed, giving you a lot of control over who customers talk to and when. Overall, it’s a far more cost-effective route than hiring an in-house team for 24/7 support.
Due to Grasshopper’s pricing model, you could end up paying as little as $16/month per number if you choose the small business plan and bill annually. Last but not least, you’ll get unlimited toll-free minutes with any Grasshopper plan which saves you even more money in the long run.
Grasshopper Call Quality, Reliability, Support
Grasshopper guarantees 99.999% uptime.
Support options include:
- Phone hotline
- Social media
- Knowledge base
Grasshopper Pricing
| Plan | Solo | Partner | Small Business |
| Price | $29/month for one number | $49/month for three numbers | $89/month for five numbers |
| Integrations | Skype | Skype | Skype |
| Video conferencing | None | None | None |
3. RingCentral
RingCentral is one of the most well-rounded business VoIP providers on the market offering features like team collaboration, third-party integrations, and full-fledged native video conferencing capabilities. It serves over two million users including clients like SoFi, Columbia University, and the Detroit Lions.
RingCentral Features
In addition to being a solid unified communications platform for messaging, video, and phone calls RingCentral also provides useful team collaboration features. This includes a task management system as well as integrations for Asana, Monday, and other tools.
If you use a third-party cloud storage platform like Google Drive then you can pull documents from your account and index them on RingCentral to make future searches easier. You’ll also be able to consolidate your video conferencing needs with its integrations for Skype, Microsoft Teams, and Slack.
Alternatively, you can use RingCentral’s native video conferencing functionality that comes with features like whiteboards and screen sharing. As far as full feature suites go, it’s hard to compete with the flexibility that RingCentral offers.
RingCentral Call Quality, Reliability, Support
RingCentral provides HD audio and 99.999% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
RingCentral Pricing
| Plan | Essential | Standard | Premium | Ultimate |
| Price | $40/month per user | $50/month per user | $55/month per user | $70/month per user |
| Integrations | None | Office 365, Google Workspace, Slack,
and more |
Salesforce, Zendesk, and more | All previous integrations |
| Video conferencing | None | 100 participants | 200 participants | 200 participants |
4. 8×8
8×8 focuses on serving the international market with features like analytics, AI workflows, and unlimited calling to 47 countries — a strategy that has landed the provider two million customers.
8×8 Features
Analytics is one of 8×8’s strong suits. You’ll get real-time, organization-wide reporting. Call recording, coaching, and speech analytics are also provided which makes it easier for you to optimize your team’s effectiveness.
As if all that wasn’t enough, AI-powered insights and workflows can utilize the power of machine learning to make your company more productive. Other than analytics, a major selling point for 8×8 is its wide reach.
If you get the X4 plan then you’ll get unlimited voice calling to 47 countries which certainly justifies the price point for global businesses. Those going for the cheaper express plan will still get unlimited calling to the US and Canada like they would with competing providers.
8×8 Call Quality, Reliability, Support
8×8 guarantees 99.999% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
8×8 Pricing
| Plan | 8×8 Express | X2 | X4 |
| Price | $12/month per user | $24/month per user | $44/month per user |
| Integrations | None | Microsoft Teams, Google Workspace, Salesforce, Freshdesk, Zendesk, Zoho, HubSpot, Slack, Skype, ServiceDesk, Okta, Flowdeck, and more | Microsoft Teams, Google Workspace, Salesforce, Freshdesk, Zendesk, Zoho, HubSpot, Slack, Skype, ServiceDesk, Okta, Flowdeck, and more |
| Video conferencing | 1-on-1 | 100 participants | 100 participants |
5. Dialpad
Dialpad is a great business phone system for small teams since its plans are cheap, come with free video conferencing, and even a handy Chrome extension. This affordable functionality may explain how the provider quickly acquired 65,000 customers despite being younger than most of its competitors.
Dialpad Features
All Dialpad plans include the multi-level auto-attendant which feels like a bonus considering most other providers use this feature as an upsell. We’ve also found that the voicemail transcription has been quite accurate and reliable.
Dialpad Meetings provides free video conferencing with a participant cap of 10 people and a time limit of 45 minutes. This is perfect for small businesses that don’t need large meetings or a dedicated video conferencing solution.
Those who use Chrome will be glad to know that Dialpad has an extension dialer so you can make calls from your browser. Additionally, Dialdpad also offers APIs and webhooks that make it easier for your company to gather relevant call data or manage users.
Dialpad Call Quality, Reliability, Support
Dialpad provides HD audio and 99.999% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
Dialpad Pricing
| Plan | Standard | Pro | Enterprise |
| Price | $20/month per user | $30/month per user | Custom |
| Integrations | G Suite and Office 365 | Salesforce | Okta |
| Video conferencing | 10 participants* | 10 participants* | 10 participants* |
*Dialpad offers a business plan for video conferencing that increases the participant cap to 100 but costs an additional $20/month per user
6. GoToConnect
GoToConnect (formerly Jive) has most competitors beat in terms of integration support. Their gallery features most of the top software tools that you may have in your stack and their visual call routing editor can drastically simplify the management process.
GoToConnect Features
When it comes to customizing call routing, there’s no platform that does it better than GoToConnect. Their visual editor makes the configuration process a breeze and the intuitive design means there’s almost no learning curve.
You also get HD video conferencing included with every license which means you won’t need to pay separately for a GoToMeeting subscription. Considering GoToMeeting plans start at $16/month, getting video conferencing capabilities bundled in free of charge is certainly a steal.
Factoring in supported integrations like HubSpot, Salesforce, Zoho, Zendesk, Slack, and others it’s clear that GoToConnect solutions have the ability to unify all your software needs onto a single platform.
GoToConnect Call Quality, Reliability, Support
GoToConnect provides HD audio and 99.996% uptime.
Support options include:
- Phone hotline
- Social media
- Knowledge base
GoToConnect Pricing
| Plan | Basic | Standard | Premium |
| Price | $24/month per user | $29/month per user | $39/month per user |
| Integrations | Salesforce, Slack, HubSpot, Zoho, Okta, ServiceNow, Zapier, Zendesk, Office 365, and more | Salesforce, Slack, HubSpot, Zoho, Okta, ServiceNow, Zapier, Zendesk, Office 365, and more | Salesforce, Slack, HubSpot, Zoho, Okta, ServiceNow, Zapier, Zendesk, Office 365, and more |
| Video conferencing | 250 participants (25 webcams) | 250 participants (25 webcams) | 250 participants (25 webcams) |
7. Avaya
Avaya started out as a telecommunication equipment company but has partnered with RingCentral to bring cloud services to its 100 million users. Features include Alexa integrations, 250,000-user capacity per client, and hardware that can turn any workspace into a conferencing room.
Avaya Features
Avaya has extensive video conferencing capabilities. First off, Avaya Vantage lets you leverage always-on video and audio options using smart devices (including Alexa.) Furthermore, Avaya Cloud Office Rooms can turn any workspace into a conferencing room.
If you’re looking to scale up then you’ll be glad to know that Avaya lets customers scale up to 250,000 users. Avaya facilitates 15 million calls per minute on average so their servers are definitely stress-tested.
Upon signing up, you’ll be able to choose between cloud, on-premise, and hybrid deployment models depending on your needs. Finally, Avaya is also a great option for companies who value data security as all data now stores customer data in-country by default.
Avaya Call Quality, Reliability, Support
Avaya provides HD audio and 99.999% uptime.
Support options include:
- Live chat
- Phone hotline
- Social media
- Knowledge base
Avaya Pricing
| Plan | Essentials | Standard | Premium | Ultimate |
| Price | $33/month per user | $43/month per user | $48/month per user | $63/month per user |
| Integrations | None | Office 365, G Suite, Slack,
and more |
Salesforce, Zendesk, Canvas, Smarsh, and more | All previous integrations |
| Video conferencing | None | 100 participants | 200 participants | 200 participants |
Ooma Alternatives: Which One is the Best for Your Business?
RingCentral — Overall Winner
RingCentral is a well-rounded solution that can cover all your needs from video conferencing to task management. It has enough native features to handle any task but also supports multiple integrations. This versatility coupled with accessible pricing plans makes RingCentral a top pick.
Nextiva — Value
In terms of price-to-value, it’s hard to beat Nextiva. The professional plan lets you host video conferences with up to 250 participants and consume 3,000 toll-free minutes every month which means you’re getting quite a lot for your money.
Dialpad — Budget
Small teams trying to find a reliable platform that won’t break the bank will be happy with Dialpad. It has key features like an auto-attendant and voicemail transcription as well as extra perks like its Chrome extension. Lastly, free video conferencing is a big plus.
Grasshopper — Calling
For companies looking for a no-frills solution focused on calling and function over form, Grasshopper is often the clear choice. It may not come with the bells and whistles of some of its competitors but you can’t beat simple reliability at a low price.
GoToConnect — Integrations
On the opposite side of the spectrum, those looking for as many bells and whistles as possible will enjoy the extensive integration gallery of GoToConnect. Not only does it have industry-leading compatibility with third-party tools but it offers this functionality on all plans.
8×8 — International
Businesses with a global reach will likely get the best experience out of 8×8. In addition to its granular analytics capabilities, the unlimited calling to 47 countries that the X4 plan offers is invaluable to international companies.
Avaya — Hardware
Considering Avaya’s background as a telecommunications equipment provider, their cloud office service could be a good choice for companies that need hardware. First-party Avaya phones tend to be high-quality and the partnership with RingCentral is bound to benefit their software.
Conclusion
There you have it, seven alternatives to Ooma that are all great in their own right. You really can’t go wrong with any provider in this article.
It all comes down to determining your specific needs, which features are most valuable to you, and the budget you’re working with.
That’s all for now, VoIP on!
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