In 2011, an IBM computer named Watson beat the all-time human Jeopardy! champ, Ken Jennings, and beat him quite handily.
It didn’t seem so at the time, but this was one of the most important days in the history of customer relationship management (CRM) and processes that are based on making sense of massive amounts of data.
The gameshow win was not a turning point not because Watson was...
The legions of smartphones and tablets that are entering the organization – those both known and unknown to IT and telecommunications managers – create a multitude of security and management challenges.
We know that. We also know that one of the main platforms to meet this challenge is mobile device management (MDM) solutions. It is a moving target, however. MDM is a deceptively simple...
Bring Your Own Device (BYOD) -- the use by an employee of his or her personal device -- is increasingly popular. It has become feasible since consumer devices have equaled, and in some cases surpassed, corporate devices in power and functionality.
GetVoIP has covered this issue before. Early last year, Michael Ventimiglia took a look at the advantages and disadvantages of BYOD, which...
