Industry News & Headlines | VoIP, UC, CPaaS, CCaaS

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Latest Industry News & Headlines | VoIP, UC, CPaaS, CCaaS

Team Collaboration

Moshe Beauford

December 28, 2021

Team Collaboration Apps: More Ubiquitous in Workplace 2022

That is according to UCC research firm Metrigy where Irwin Lazar is President and Principal Analyst. In Q2 2021 Lazar authored a report on team collaboration, in which he noted, team collaboration is the: "Foundation for a digital-first workplace." Slack has talked for a while about becoming a digital hub, a new kind of digital headquarters of sorts. ...

That is according to UCC research firm Metrigy where Irwin Lazar is President and Principal Analyst. In Q2 2021 Lazar...

Fuze to Launch Fuze 7: Next-Gen Integrated UCaaS/CCaaS

Customer Experience

Moshe Beauford

December 21, 2021

Fuze to Launch Fuze 7: Next-Gen Integrated UCaaS/CCaaS

Weeks after the acquisition by cloud communications provider 8×8: Fuze announced it would replace its integrated UCaaS/CCaaS...

Security Talks: Chatting with RingCentral’s Head of Security, Dr. Heather Hinton

Team Collaboration

Moshe Beauford

December 17, 2021

Security Talks: Chatting with RingCentral’s Head of Security, Dr. Heather Hinton

The Coronavirus Pandemic created many unique security challenges for those in all...

Microsoft Makes End-to-End Encryption Generally Available

Team Collaboration

Moshe Beauford

December 16, 2021

Microsoft Makes End-to-End Encryption Generally Available

Back October 2021, the workplace and team collaboration giant announced it would put the much-coveted feature in public preview....

CX Validation: Genesys Raises $580M, Valued at $21B

Customer Experience

Moshe Beauford

December 15, 2021

CX Validation: Genesys Raises $580M, Valued at $21B

This funding round, led with investment by Salesforce Ventures with others like ServiceNow Ventures and Zoom Video Communications,...

Cisco, Zoom, Embrace Interop with $8.7M Mio Series A Funding Round

Team Collaboration

Moshe Beauford

December 13, 2021

Cisco, Zoom, Embrace Interop with $8.7M Mio Series A Funding Round

With the first significant investment from collaboration leaders Zoom and Cisco, it seems ...

Five9 to Enable Human-Sounding Bots with WellSaid Labs

Call Center

Moshe Beauford

December 10, 2021

Five9 to Enable Human-Sounding Bots with WellSaid Labs

Five9 is a developer of industry-leading cloud contact center solutions, one with more than 2,000 global customers, and it...

Verint to Strengthen Collaboration Security and Compliance

Customer Experience

Moshe Beauford

December 09, 2021

Verint to Strengthen Collaboration Security and Compliance

Customer engagement company Verint; recently announced a new and strategic partnership with Theta Lake. The firm is a leading...

A One-on-One with Avaya CEO Jim Chirico, The Path for 2022

Unified Communications

Moshe Beauford

December 09, 2021

A One-on-One with Avaya CEO Jim Chirico, The Path for 2022

Avaya recently announced the results of its Q4 earnings report and it delivered its sixth consecutive quarter of year-on-year...

Mio Report Looks at Workplace Messaging Trends for 2022

Team Collaboration

Moshe Beauford

December 01, 2021

Mio Report Looks at Workplace Messaging Trends for 2022

Stating the obvious, once more, the Pandemic has changed the way we work. Workplace collaboration, a critical element of the...