Learn VoIP - Read Our Insightful Library & Glossary

What is VoIP? Ultimate Guide to Voice Over Internet Protocol

VoIP & Unified Communications

Katherine Stone

December 25, 2021

What is VoIP? Ultimate Guide to Voice Over Internet Protocol

You’ve heard VoIP dramatically lowers operating costs, offers greater flexibility, provides mobile calling features from any device with an internet connection, and seems to completely revolutionize phone services for business and personal use. The one thing you haven’t heard? A clear answer to the question, “What is VoIP?” It’s...

You’ve heard VoIP dramatically lowers operating costs, offers greater flexibility, provides mobile calling features from any...

David Stegon

December 01, 2021

What is a Call Parking?

Call parking is a method of putting callers on hold so that any team member in your organization can take...

What is a VoIP Phone and How Does it Work?

Reuben Yonatan

November 01, 2021

What is a VoIP Phone and How Does it Work?

VoIP technology has been around since the ’90s but the pandemic greatly accelerated its adoption due to the shift towards...

Cloud Computing & Web Services

Brynne Ramella

March 21, 2021

What is IPv6?

The internet has been around for nearly 40 years with new computers logging on every day. Those devices, which include...

Brynne Ramella

March 13, 2021

How VoIP Call Recording Works

When you’re on a call with a colleague or client, you’re likely taking notes to remember the key points of...

VoIP & Unified Communications

Brynne Ramella

March 09, 2021

How to Choose a VoIP Provider

Most businesses, ranging from call centers to startups, are either thinking about or have already begun replacing their existing...

Data-Backed Advantages of VoIP Phone Systems

VoIP & Unified Communications

Katherine Stone

March 05, 2021

Data-Backed Advantages of VoIP Phone Systems

You’ve heard the buzz about virtual phone systems, but before you get rid of your traditional office phone, you want to...

What Are Call Groups and How Do They Improve Call Handling?

Call Center

Katherine Stone

February 24, 2021

What Are Call Groups and How Do They Improve Call Handling?

From the customer chat windows that automatically pop up on eCommerce websites to the SMS messages offering real-time shipping...

Call Center

Katherine Stone

February 22, 2021

What is Automatic Call Distribution?

Looking for a way to decrease caller hold time, improve customer satisfaction, and increase your contact center’s overall...

VoIP & Unified Communications

Brynne Ramella

January 05, 2021

What is a CLEC?

A Competitive Local Exchange Carrier, known as a CLEC, is a mini telephone company. IT establishes a local network connection...