While overtime the Telecom industry has evolved into what is now known as Unified Communications, the industry itself has continued to expand. This is especially true in 2019, as we have now begun to see a wider umbrella of Enterprise Communications being cast across the various industries and platforms that encompass true unified communications. We have seen tools like Slack make way for massive platforms like Microsoft Teams, and some large priority shifts with UCaaS players quickly entering into the CCaaS market.
And that’s a good thing. The Unified Enterprise Communications industry is bursting at the seams with innovation, looking to leverage the latest technologies, such as AI in VoIP. With arguably some of the most practical real-world use-cases for these latest innovations, UCaaS, CCaaS, and other Communication and Collaboration tools have become the forefront for some of the latest paradigm shifts within Enterprise technology.
This, of course, makes the Enterprise Communications industry particularly compelling to bet your career in. Some of the biggest UC names like Twilio, Cisco, and Nextiva are truly pushing the boundaries of what is possible, and implementing the latest technologies, without any signs of slowing down. This industry has been a massive employer and reaches all different sectors of business and technology.
But, those that are looking for the right opportunity to grow their career and knowledge have an overwhelming number of available companies to choose from. Glassdoor is just one popular resource that helps those searching for employment make sense of potential employers. We wanted to leverage the data collected by Glassdoor to better represent the top 15 Enterprise Communication companies to bet your career on in 2019.
To better understand what companies might offer the best career opportunities, we specifically took a look at various metrics, including the average number of reviews compared to the number of employees, company culture, the number of recent reviews, and the overall CEO approval rating as provided on Glassdoor.
To keep things fair, we also went ahead and took a look at how the organizations represent themselves, and highlighted some key cultural aspects as well as provided work benefits. Here are the 15 companies you would truly want to bet your career on.
Glassdoor Rating: 4.6
CEO: Rowan Trollope
A Growing Leader That Acts on Feedback
With clear efforts of gunning for the number one leadership position in the CCaaS market, Five9 is arming itself with the right minds to get the job done. With former head of Cisco Collaboration Rowan Trollope coming on board as the new CEO Five9 has been reinvigorated with new minds and new methods to push innovation even further. With such a drive for innovation, Five9 works to support its teams with open management who are always willing to listen to improvements, and the ability to consistently grow and expand individual knowledge. With a campus located in San Ramon CA, Five9 offers a wide range of benefits to its employees including the choice of four medical plans, full dental and vision coverage, both basic and voluntary life and accident insurance, and even accrued PTO with free lunch on Fridays. Five9 will even offer its employees commuter discounts to help make your travel simpler and provides regularly scheduled company events each month. By caring about -- and listening to -- their employees, Five9 management fosters an innovative environment of collaboration.
Glassdoor Rating: 4.5
CEO: Vlad Shmunis
Well Equipped Teams That Are Positioned to Succeed
RingCentral is no stranger to these lists, and was even chosen as our #14 best VoIP company to work for back in 2017. What is also impressive is the massive jump that RingCentral has made in just two short years, moving up from a 3.4 Glassdoor Rating to a massive 4.5 stars. RingCentral has listened to employee feedback, which previously noted that the organization was working to adapt their culture, leadership, and organization to new size. Now that RingCentral has had some time to settle in, especially after going public, the provider has really ironed out their company culture. RingCentral fosters a culture that supports innovation and rewards creative, solution-oriented thinkers. With great perks like a free high-quality computer, commuter benefits, life insurance, and employee assistance, as well as full health coverage, RingCentral goes the extra mile to ensure employees are as comfortable and well equipped as they need to be. They even offer unlimited PTO! RingCentral has previously been named one of the 2018 Bay Area Best Places to Work, the Denver Post Top Workplaces of 2018, the Frost & Sullivan 2017 UCaaS Company of the Year, and many more.
Glassdoor Rating: 4.4
CEO: Colin Doherty
Happy Employees With a Positive Culture of Pride
According to their top review, Fuze is truly full of people who love what they do, and it shows. There's no grumbling, no complaints - just happy employees who are psyched to be in this industry. And we may not realize it, but such a positive and driven culture is part of what motivates and encourages us to work harder every day. With the overall mission to become the most trusted global communications partner to the world's leading businesses, Fuze sets its sights high and offers its employees the resources they need to not only achieve their goals but to truly love where they work. A flexible working schedule, paid holidays, provided social outings, fitness incentives, and full medical coverage are just part of the package. Fuze was listed within the 2018 Wealthfront Career Launching Companies list. The culture of the company is one truly committed to the future of its employees, and one that challenges conventional wisdom to lead and shape the future of global communications.
Glassdoor Rating: 4.4
CEO: Tiago Paiva
Making The Impossible Possible With the Best Minds
Talkdesk is all about making the impossible possible and aims to provide a culture that enables individuals to innovate at a rapid pace. Encouraging positive and driving growth, Talkdesk's culture is about pushing boundaries by building a team around experienced and smart minds. A strong feeling of overall dedication to the company and culture can be seen throughout reviews from employees and helps foster an overall feeling of positivity. Talkdesk also offers some great perks, like unlimited PTO and flexible work schedules like the ability to work from home for those that need a quick break. To help foster growth and fast-track key tech initiatives, Talkdesk has even gotten partnered with the University of Coimbra to offer a unique TD Innovation lab. Whether investing in its team or investing in pushing the limits of innovation, Talkdesk offers a truly innovative culture that constantly pushes and encourages growth. Their culture of giving back even extends outward, with Talkdesk assisting in notable charities such as Wounded Warriors. The provider is consistently regarded as an emerging leader within the industry, and shows no signs of slowing down in the development of the newest technologies and paradigms.
Glassdoor Rating: 4.3
CEO: Jeff Lawson
A Clear Leader Challenging The Status Quo
While moving down a slot in our comparison from last time, Twilio remains within the top five cloud enterprise communications provider to bet your career on. Twilio's overall Glassdoor rating has improved, as well, jumping up to a 4.3 from a previous 4.2. While only a slight shift, Twilio is moving in the right direction, and stability is never a bad thing. Headquartered in San Francisco and only founded a few short years ago back in 2008, Twilio has managed to continue to grow at a rapid pace. With a strong culture that fosters growth through unique opportunities, Twilio encourages its employees to always learn through trying. Their ‘Earn Your Stripes’ initiative, for example, rewards individuals that build and present a Twilio app -- you get some cool rewards like a Twilio track jacket, a Kindle, and even a $30 per month compensation for continued learning and education. Twilio truly cares about improving and finding the best minds, and even offers both a Twilio University program as well as Engineering Apprenticeship Programs to help young minds begin their careers. Twilio covers all the bases, and provides generous annual time off, complete healthcare, and even catered meals regularly.
Glassdoor Rating: 4.2
CEO: Michael Gold
A Worry-Free Workplace for a Worry-Free Platform
Intermedia's overall mission is to create as close to a worry-free experience as possible when it comes to communication solutions, and this mindset spreads throughout the entire organization. As an organization, Intermedia is always evaluating how to improve -- according to reviews from current employees -- and is ‘never resting…or satisfied by achieving the status quo.’ For example, Intermedia strives to learn from feedback and has begun offering 401k matching based on employee feedback. With a very strong track record for innovation and growth, for example, winning the CRN 2018 Tech Innovator Ward, Intermedia has been consistently recognized as a leader within the Channel Partner market. Their global presence includes offices in California, New York, the UK, Russia, and even Australia, bringing together a unique blend of creative minds from across the world. Intermedia offers a unique opportunity to indulge your passion for creating and support cloud technology, and proudly supports a strong track record for promoting from within.
Glassdoor Rating: 4
CEO: Tomas Gorny
Constant Innovation Supported by Those That Care
With their headquarters located in Sunny Arizona, Nextiva has been a hardcore UC innovator since their foundation in 2006. With a strong combination of both professionalism balanced with play, Nextiva's culture offers a true family feeling. Nextiva was named one of PBJ's Best Places to Work for five years in a row. To become the go-to-market leader in providing business communication services, Nextiva ensures to provide their teams with the support they need to push that boundary of innovation. Top reviews for working at Nextiva highlight the opportunity for personal and professional growth. Nextiva works to provide everything an employee might need to succeed, with a very supportive overall environment including strong benefits like full medical, dental and vision insurance, paid new hire training, catered food and snacks, carpool programs, and recognition and appreciation programs. Nextiva has also been awarded the Deloitte 500 Fastest-Growing Technology Companies, AZCentral Top Companies to Work For in Arizona, the Frost & Sullivan Best Practices award, Entrepreneur 360 Best Company 2016, and was named as one of Arizona's Most Admired. Companies.
Glassdoor Rating: 4
CEO: David Morken
Disrupting The Old School Meaning of Telecom & Work
Despite considering a massive selection of industries and organizations to compare, Bandwidth still managed to rank as #47 on Glassdoor's list of Best Places to Work in 2014 -- they were also voted among the Best Places to Work in 2017 by Triangle Business Journal. With a mission to disrupt the century-old rules of the telecom industry, Bandwidth truly aims to foster innovation with a culture that promotes growth opportunities like all- night hack-a-thons, or competition in Big Idea competitions. The organization is all about diving in and getting your hands dirty, because the best way to grow and learn is by doing. As we've previously mentioned, Bandwidth was even featured on media outlets highlighting their workplace culture specifically, like on NBC's Nightly News and Forbes. Bandwidth of course also understands the need for a pleasant work-life balance, and offers PTO with an email embargo, how about that? Overall, Bandwidth's positive, relaxed culture is accompanied by a drive and desire to learn by doing, with investment in realistic growth opportunities.
Glassdoor Rating: 3.9
CEO: Vik Verma
An Energetic and Fast Paced Environment For Growth
8x8 certainly has a lot going for them in terms of product offerings, but also employee culture and growth. While based in the competitive Silicon Valley, 8x8 has been named one of Forbes' top 25 Best Small Companies in America. Focusing on a strong balance of growth yet stability, 8x8 aims to provide an ‘interactive company culture,’ where teams are surrounded by intelligent and motivated individuals that enjoy solving real-world problems. Some of the top reviews that talk about working at 8x8 discuss the very distinct culture: ‘a fast-paced, energized and very fluid environment,’ as one reviewer put it. 8x8 seems to have a highly collaborative environment and encourages smart minds working together to create smart solutions. Like in many organizations, 8x8 does have its growing pains, and some reviewers like to remind management to keep the bigger picture in view. By offering transparency and a collaborative environment, 8x8 is aiming to foster a culture of attacking problems from new angles.
Glassdoor Rating: 3.9
CEO: Michael Tessler
A Veteran Global Leader With a Diverse Family
Recently absorbed by Cisco, BroadSoft has been one of the longest-lasting veterans in the space, going back to 1998. BroadSoft has and continues to serve 15 of the top 256 largest telecommunication carriers, throughout 71 different countries. This massive global presence creates a truly diverse workforce, spanning multiple regions, countries, languages, and cultures -- no matter where you are or what language you speak, BroadSoft has room for you in their family. With a mission to transform the quality of work-life, BroadSoft looks inward and provides for its times a proper balance. Competitive pay and benefits, an open and collaborative global culture, as well as access to cutting-edge technology makes BroadSoft a great environment to grow individual exposure to not only different ways of thinking, but different ways of working entirely. BroadSoft has been awarded two Employee Engagement Awards from Culture Next, the 2017 Smart CEO Award for Best-Run Companies in the DC area, and the 2016 Frost & Sullivan Best Practices Award.
Glassdoor Rating: 3.9
CEO: Chuck Robbins
Work Isn't Just Work, It Is a Passion at Cisco
Cisco has been making some drastic changes in the last few years, and has been overall undergoing quite a shift under CEO Chuck Robbins. Since our last consideration, Cisco was sitting at a solid 3.8 Glassdoor rating, and has since improved to a 3.9 overall rating, and continues to hold show a strong CEO approval rating among most employees. As one of the oldest and most recognizable names on our list, Cisco is still home to over 10,000 happy employees across the globe. With a really strong culture that emphasizes both the fun and growth involved in work, Cisco provides not only consistent opportunities to grow and learn -- as well as a large coverage of technologies and markets to explore and expand into -- but a wide number of great perks too. We're not talking just health insurance, which is of course included, but more like how each team has a dedicated budget that's spent on celebrations and fun activities for each quarter, birthdays are off always flexible work practices and a complete employee resource organization. Cisco is about world-changing and creating a community that makes it easy for individuals to connect with great teams around the world. A unique ‘Talent Marketplace’ enables employees to job swap, time swap and even stretch assignments to work across various business groups.
Glassdoor Rating: 3.9
CEO: Paul Segre
An Open Culture That Drives Constant Innovation
Powering more than 25 billion customer experiences each year, Genesys is nothing short of a powerhouse in the Contact Center space. With offices in three locations across the US, San Francisco, Durham, and Indianapolis, Genesys aims to offer a truly collaborative environment. For example, the organization proudly explains that ‘from grabbing a cup of coffee to walking down the hallway, executive leaders are known to take the time to stop and listen to a staff member's ideas.’ Giving back to their employees, Genesys has an equally open mindset and understand the necessity behind providing the tools and opportunities for an equal work-life balance; offering a flexible schedule, open vacation time, and truly competitive pay. Genesys even enables working parents the opportunity to work from home, or run an errand during the middle of the day if necessary -- employees have the power to create a schedule that works for them. Genesys has been included in some great lists like the 20 Companies That Are Just as Great as Google.
Glassdoor Rating: 3.8
CEO: Craig Walker
A Great Place To Be That Truly Recognizes Initiative
Previously number one on our list, Dialpad remains one of our top choices and manages to hold their own when compared to some of the largest industry veterans. Despite a smaller presence of 201 to 500 employees, Dialpad still offers a truly competitive environment, with competitive compensation and equity, 100% covered medical, dental and vision plans, reimbursements to help cover cell phone, home internet, and even gym memberships and catered office meals. Dialpad will even reimburse the costs for continued learning and education, truly providing their employees with the resource to never stop growing. But Dialpad of course also understands the necessity of relaxation, and offers its employees a 1-week, all-expense-paid vacation for 2, anywhere in the world; every quarter the company collectively nominates and recognizes one employee ‘who went above and beyond the call of duty.’ Dialpad's family is also much more diverse than their numbers might indicate, with locations throughout the world, including San Francisco, Austin, Raleigh, New York, Tokyo, Bangalore and Vancouver.
Glassdoor Rating: 3.6
CEO: John Pope
Talented Individuals Who Aren't Afraid to Experiment
Included in our previous comparison, Jive Communications manages to remain a leading Enterprise Communications organization to bet your career on. As an awarded UCaaS leader, named among the top 100 software companies by G2 crowd, a Customer Service Leader by Frost & Sullivan, and one of Forbes' Next Billion-Dollar Startups, Jive's innovation and growth hasn't slowed down. Recent acquisition by LogMeIn only further positions the provider to continue growing, expanding further into new markets and new solutions. Jive and LogMeIn offer a truly collaborative environment, filled with talented individuals who ‘are not afraid to experiment,’ according to top reviews. Jive also invests within the growth of its own family, providing opportunities for individuals to attend various industry events and conferences, as well as personal touches like yearly company retreats and gym membership reimbursement.
Glassdoor Rating: 3.6
CEO: Stew Bloom
An Absolute Veteran With a Modern Approach
With their roots going way back to the traditional telecom days of 1972, Aspect Software is potentially the oldest veteran on our list of best Enterprise Communications organizations to work for. No stranger to keeping up with the times, Aspect offers a truly modern culture with modern workspaces, a flexible environment, and a growing, dynamic team of professionals. Aspect understands the importance of giving back, and not only invests in its own family with tuition reimbursement, life insurance, disability, wellness programs, group auto and home insurance, recognition programs, but also a scholarship program and charitable efforts and charitable gifting patching. Aspect cares so much they even offer full pet insurance coverage! Throughout the years, Aspect has been recognized for various leadership positions from Frost & Sullivan, Ventana Research, SPI Research, and much more spanning their massive forty-plus years of history and experience.
