Overpriced, oversold lies. One week after go-live CXconnect (which we were never told was TalkDesk) wouldn’t function because of legal issues between Talkdesk and Mitel. Can only use a minimum of 4 digit extensions. Cannot brand or change the background image. Paging is limited to < 20 users. Extra charge for unused phone numbers, even though not in SOW. Now want to charge $12/yr/user for 911 location services. No Mitel cloud is merging with Ring Central and they can’t promise uninterrupted service or similar service levels. Everything about the company is a lie and overpriced. STAY AWAY!

worst customer service ever. they have been unable to invoice me, and cut off my business phones for nonpayment. i’ve been trying for 5 months to get them to email me invoices, i’ve created 5 ticket, wasted at least 7 hours, had phone calls, still nothing. they just close tickets and can’t even update an email address, for FIVE MONTHS. it’s insane, it’ll drive you crazy. this company is horrible.

If it worked as it should, this would be a great app and resource for working remote. However, it is constantly dropping calls/signal, or there’s a bad connection – hesitates, skips, can’t hear the other person…constantly having to sign back in to see if connects better… so frustrating and makes it difficult to work well. It’s not a good choice in the current way it is working. I would not recommend this at this time to anyone.

In a busy work place a reliable phone system is a huge need. Sad to say, this system is the apocalypse of phones. Calls are dropped, people get stuck in a perpetual abyss and picking them up in the first place requires more work than technology should allow. Simple, reliable and dependable is not this system. Work orders put in fail to make it better. I have never in my 21 years of using phones have experienced a hell like this….Buyers be warned.

Terrible customer service and user interface that looks like its from 1992. All i want is some phones, we had an old Mitel system that stopped working so we got a new one, and I wish I’d gone with someone else.
They’ve been sending the invoices to a random employee at our company instead of our accounts payable, so the bills didn’t get paid so they shut our phones down during a business day. It took us half the day to get in contact with someone to find out why. Then we paid the bill and got it turned back on so we could continue operating as a business. They promise they’ve fixed the billing. Next month, i get an email forwarded from that employee again, they’re still sending it to the wrong person. I have to call and wait an hour to speak with a person who assures me they’ve updated it . . . again. I ask them to send me the invoice so i can prove it so they don’t cut off our phones again, and they are unable to do that. Here’s to hoping they got it right. I have no idea why a company would make it so difficult to collect money. Worse customer service than Charter and AT&T combined.

We’re 3-5 months on this system. WE STILL DON’T HAVE THE PRODUCT WE WERE “SOLD”! They turned us over to support before having the installation “complete”. Now they want to add a new device to our network and recommend we have our network reconfigured JUST TO PAGE A LOUD SPEAKER! DO NOT LET THEM TURN YOU OVER TO SUPPORT UNTIL YOU ARE FULLY FUNCTIONAL. This system might be fine if you had everybody working from home… but it’s not a system for a business that has people who come to work! AND WE STILL CAN’T PAGE!!!! We paid somebody to install their system… They will not give us the information we need. “They’re not allowed to give us the IP address we need to connect to”. They need us to cut on DHCP on this additional device… It hands out IP addresses AND overwrites the FIREWALL!!! AWFUL

Run like the wind! Once you are signed up with Mitel it is extremely difficult to break free. Read the fine print of your contract. I am still trying to get a refund from November 2020, it is March 2021! Not to mention the fact that they are extremely overpriced, do you due diligence and search for another carrier. We switched to Vonage and have been much happier and a lot more features, not to mention a reasonable price!

From the moment Mitel took over ShoreTel things went down hill. Customer service was slow and then mediocre at best. Additionally the portal used to obtain your bill among other things kept locking me out. We decide to change companies and now they will not call me back as I was promised to “settle our account”. They are basically stopping me from cancelling. And of course I am locked out of the portal. I cannot even change my password to gain access. It says “cannot reach your mailbox”, but they sent me an email saying to pay my bill, but cant get into the portal to retrieve my bill. I have pictures to prove all of this. I have been trying to cancel for 2 weeks. Horrible, horrible, horrible service.

I’m extremely please with our Mitel system, as are our end-user! From design, to implementation to day-to-day management, it’s been seamless. The Mitel team has been professional, understanding and accommodating, always willing to listen to our suggestions or concerns and adjust accorindly. I’ve worked with many phones systems over the years, Mitel hands down has been the best!

I have over 30 years of interactions with various providers and I find Mitel to b hands down the best. I think many people who have a bad experience are using cloud based voice and the trouble is the network connections. Many people dont understand the relationship and blame the phones. That appears to be the case in most of the posts I see below