Selecting a VoIP provider for your business is a daunting task that can seem overwhelming considering the extensive amount of features, pricing. The next installment in our “Head to Head” series pits two greatly accredited VoIP providers against each other in OnSIP & Nextiva. While OnSIP has many great perks to their service, Nextiva conversely has equally greater ones in a much different regard. At GetVoIP.com we are committed to bringing you unbiased guidance and assistance in choosing the perfect VoIP provider. This chart is no different, and as it is intended for that purpose, we earnestly provide these points of comparison for consumer benefit. That being said, explore the information contained below in an effort to find what is the best fit considering the specific needs of your business.
| Features/Services Compared |  |
 |
| Monthly Cost of Cheapest Service | $39.95/mo, with no limit on extensions, users, or phones. | $19.95/mo [Price is per line for 21-100+ Lines] |
| Amount of Lines Per Pricing Tiers | As there are no “lines”, one DID (number) can handle up to 25 simultaneous inbound calls and unlimited outbound calls.
The most basic package at $39.95/mo, includes 5-14 users for that particular package. |
1-4, 5-20, 21-99, 100+ |
| Monthly Price per Extension, Unlimited U.S. & Canada Plans |
No Charge for Users & Extensions (Flat Rate w/ package) No Unlimited Calling Plans Offered |
1-4 Lines: $34.95/mo (Pro) $44.95 (Enterprise) 5-20 Lines: $29.95/mo (Pro) $39.95 (Enterprise) 21-100+: $19.95/mo (Pro) $34.95 (Enterprise)Unlimited Plan – US/Canada/Puerto Rico $29.95/month with at least 4 lines |
| Free Mobile App Compatibility | iOS, Android | iOS, Android |
| Tech Support Hours & Location | Mon-Thurs: 9AM – 8PM EST Fri: 9AM – 6PM EST US Based |
Mon-Fri: 9AM-9PM EST US Based |
| Fax Options | N/A | Free with Nextiva Office Plan Otherwise: 500 Pages – $4.95/mo 1000 Pages – $12.95/mo 3000 Pages – $29.95/mo |
| Conference Bridge | Up to 15 numbers at once, $19.95/month | $23.85/mo |
| Call Group/Simultaneous Ring | Included w/ every package:
$39.95 package = 3 Groups Each additional group above the allocated amount is $19.95 |
Free |
| On-Hold Music | Free | Free |
| Toll-Free Number | $7.00 for initial setup of number, $2.00/mo thereafter [Inbound calls are $0.039/min] |
Number provided free [Inbound calls are $.025 cents/min] |
| Group Paging/Intercom | Free | Free |
| Voicemail Transcription | Free for each user [depending on the package allowance], $2.00 for additional voicemail boxes. | Free |
| Switchboard Software for Live Receptionist | Included w/ every package:
$39.95 package= 3 Attendant Menus Each additional Attendant Menu is $19.95 |
Free |
| Cost of PolyCom IP 550 Listed on Provider Web Site | Any SIP phone will work with OnSIP | $104.95 (after $50 mail-in rebate from Polycom) |
| Money Back Guarantee | 30-Day Free Trial, No Commitment | 30-Day Trial w/ Full Refund Guarantee |
| More Details |
After the ring of the bell, it’s a split decision. OnSIP has an extensive amount of features, and with each package, be sure to ask what’s included as they have a sliding scale with each (i.e. small package = 3 conference groups, medium = 4 conference groups). Of course, if you’re looking to fax, you may have to rely on your existing fax machine independent of their service. OnSIP seems a great fit for smaller companies who rely on a great deal of intra-office communications (due to the free calls between extensions). Also, check out OnSIP’s live webinars every Tuesday and Thursday run by their knowlegeable support team and staff as it’s a great feature for those just familiarizing themselves with VoIP.
At first glance, Nextiva’s prices also seemed a little high, yet they include many rich features with each line and have “no extra costs”. Explore your options, as Nextiva is willing to “match any price out there”. That’s correct…simply provide a quote from another provider and they will meet you halfway by integrating that price into their service tag. In any regard, I would advise customers to shop around and if you are doing just that, it might be in the best of interest to come to Nextiva once you have points of comparison are far as pricing. I’m not stating this as a detriment, but rather a compliment to their generous “Price Match” company policy.
Please note: The information listed here has been compiled by our own research sourced from each provider’s website, provider’s online chat discussions, and calls made to the provider’s telephone support team.
