I have been Nextiva customer for over a year for phone service and for about a decade for fax service. Nextiva was a mistake as most integrations and add-ons do not work, and tech support is clueless to help. SMS was not working for 2 months. An integration with another software program has been down for over a month. If you need CRM or any synchronization with Microsoft, Google, or any other software of any kind, do yourself a favor and look elsewhere.
Nextiva Verified Reviews & Ratings
Yuliia Geranina was both knowledgeable…
Yuliia Geranina was both knowledgeable and helpful in getting our cordless phone back up and working. Nextiva Customer Support is always such a delight to call – instead of being annoyed that I have a problem, I actually look forward to speaking with one of their staff!
Thank you Nextiva for having some of the best customer service folks in the industry!
Tetiana was incredibly helpful and…
Tetiana was incredibly helpful and patient! One of our phones did not work, and after trying to reset it, we discovered that the base unit was damaged. She was able to get us a new one sent out in short order.
I have always had great experiences with the staff at Nextiva, from onboarding to maintenance and customer service. Thank you Nextiva for having such a great customer service team!
Eugene Khablenko is wonderful man to…
Eugene Khablenko is wonderful man to have on your support team. Do not let this gentlemen leave Nextiva. He was incredibly patient and kind while working a huge problem with my phones. I was on the verge of quitting Nextiva but his brilliant mind found a solution to a problem that I was told twice was impossible. Even Eugene thought it was impossible, but he was determined to find a solution to keep me as a customer. BIG THANK YOU TO EUGENE.
I have just upgraded our service to…
I have just upgraded our service to “Nextiva Anywhere”. I managed to test the inbound calls being transferred to assigned cellular numbers, but had an issue with placing outbound calls. Anastasiia P. just resolved this. She was confident, knowledgeable, polite, found the solution quickly . Excellent support work!
I just had Tonia for technical support…
I just had Tonia for technical support and she is awesome! She was knowledgeable and professional and fixed my problem in a matter of minutes. I would recommend everyone to Nextiva and Tonia for their VOIP phone systems. I could not figure out how to set up phone lines and extensions on my phone by myself and Tonia fixed it ASAP. Thanks so much for the great service!
Julian was very helpful with all of my…
Julian was very helpful with all of my questions. He helped me setup multiple schedules to prepare for the Holidays. He was also very patient throughout the whole process. Julian also assisted me with setting up one user to have the ability to text. This will be very helpful for our recruiting department.
Oksana S. was great. I had to serve as…
Oksana S. was great. I had to serve as middle-man between an exec who wanted things set up a certain way, an assistant who had to figure out the call flow to make the exec happy, and Oksana S. who was patient and understanding as everyone worked through numerous setups and tests until things were finally working correctly.
My company has just implemented Nextiva…
My company has just implemented Nextiva as our phone provider. In setting up my desktop phone, Andrii S. was the support agent designated to help me. He was extremely patient and very helpful. Once the implementation was complete, Andrii was able to provide me with information and tips that will be very useful. It was a great experience!
The support team at Nextiva has been…
The support team at Nextiva has been very supportive and attentive. Communicating via the integrated web chat is seamless and easy and most issues are resolved by the end of the chat. Support techs such as Oles K. and Yana have been particularly helpful and patient. I would recommend this service to anyone looking for VOIP.
Nextiva is a cloud-based all-in-one unified business communications platform, team collaboration tool, and customer service software.
Top products include Nextiva’s VoIP business phone system, Sales and Customer CRM tools, and advanced Analytics and Reporting.
In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.
This post provides a detailed look at available Nextiva products, specific features, pricing, and plans. It also breaks down the top pros and cons of Nextiva to help you decide if it’s the right fit for your business.
Nextiva Business Phone Service
Nextiva’s Business telephone Service offers Voice Over Internet Protocol voice calling with advanced features like call forwarding, call screening, call routing, and the ability to send/receive unlimited messages from a desktop or mobile app.
Nextiva also offers free number porting, allowing users to keep any existing phone numbers while adding new United States local or toll-free numbers. Unlimited calling to the US and Canada, call recording, and voicemail to email and text capabilities are also available.
Agents are able to take calls from any device or even switch devices in the middle of a call if needed. Customizable priority alerts let customers know when their most important clients are on the line, giving them time to prepare for the call.
Admins may also customize extension numbers, use the push-to-talk feature, and anonymously reject and block calls from certain numbers.
Nextiva’s multi-level auto-attendant, makes call routing even easier, decreasing customer wait times and allowing team members to take calls from anywhere. To allow for better monitoring, each agent has their own status indicator and call presence settings.
Any number of users can bring their own device, make calls via softphone, rent desk and conference phones, or purchase new phone equipment from Nextiva.
Note that Nextiva’s VoIP phone system also allows for Hosted PBX and SIP Trunking.
Nextiva Sales can be phoned at – (866) 436-1491
Nextiva Customer service can be phoned at – (800) 285-7995
Nextiva’s Business Phone Pricing and Plans
Nextiva offers three main Business Phone plans, which all include a free 30 days trial. Business Phone systems can be purchased individually or as a part of their Business Communication Suite.
The below table reflects a quick overview of their starting pricing for their business calling plans on a month to month basis, along with key highlights for each:
|Features||Basic Plan||Pro Plan||Enterprise Plane|
|Free Number Porting||✓||✓||✓|
|Free Local/toll-free Numbers||✓||✓||✓|
|Unlimited Conference Calls||X||✓||✓|
Here is a detailed look at the above plans and pricing, but with an annual commitment:
Nextiva Business VoIP Hardware
Users who do not wish to bring their own devices have several options when it comes to Nextiva business phones.
The Nextiva Fax Bridge ($150) connects existing standard office fax machines with Nextiva’s vFAX service. The Bridge connects the office Internet cable to the fax machine.
For $850, users can get the AudioCodes Mediant 500, which integrates Nextiva’s SIP trunking service with the PBX of your choice. This means users won’t have to purchase additional equipment to switch from PBX to IP-based communication.
Users can choose from 6 available Nextiva conference phones, ranging in price from $195.00 to $1099.95.
These conference phones include features like:
- NoiseBlock technology
- 20-foot vocal pickup range
- Bluetooth and USB connectivity
- Speed dialing
- Color LCD displays
Nextiva offers 17 different desk phones, ranging in price from $74.99 to $349.95.
Desk phone features include:
- Bluetooth/WiFi connectivity
- USB inputs
- Up to 16 phone lines
- Headset input
- Expansion module connectivity
Nextiva offers 4 cordless phone options ranging in price from $84.99 to $169.95.
Cordless phone features include:
- Cordless headset connectivity
- HD Voice
- Up to 8 phone lines
- Color LCD screen
While it’s possible to purchase individual products a la carte, Nextiva also provides three bundled service suites combining their most popular products to provide solutions for specific business needs.
- Business Communication Suite
- Customer Relationship Suite
- Team Collaboration Suite
Business Communication Suite
Nextiva’s Business Communication Suite provides customers with an all-in-one virtual phone system.
It is the company’s most popular suite, saving the average company about 60% on their phone bill.
It includes the following Nextiva products:
- Business Phone Service
- Sales and Service CRM tools
- Live Chat
- Customer Surveys
- Nextiva Analytics
The below Business Communication Suite pricing table breaks down the additional features in each of the three plans. Users can be billed monthly or annually, with annual billing offering a 20% discount.
|Features||Essential Plan||Professional Plan||Enterprise Plan|
|Price||From $19.95/user per month||From $20.95/user per month||From $27.95/user per month|
|Unlimited US/CA calling||✓||✓||✓|
|Free local/toll-free number||✓||✓||✓|
|Monthly toll-free minutes||1,000||2,500||10,000|
|HD Voice and Video||✓||✓||✓|
|Call forwarding, waiting, transfer, hold||✓||✓||✓|
|Call queues||Add-on feature||Add-on feature||Add-on feature|
|Unlimited Virtual Fax||✓||✓||✓|
|Caller AI Pops||100||250||Unlimited|
|Voicemail to text/email||✓||✓||✓|
|Conference Call Participants||4 maximum||40 maximum||Unlimited|
|Unlimited Video Calls||X||✓||✓|
|Team Chat Messaging||X||✓||✓|
|Salesforce, Hubspot, Zendesk Integrations||X||✓||✓|
|Call History and Log Reports||✓||✓||✓|
Nextiva Mobile App
Though Nextiva has both a Mac/iOS and Android mobile VoIP app, users must purchase the Nextiva app add-on or have Pro/Enterprise Business Communication Suite or Office Pro Plus/Enterprise licenses.
Users can switch from desktop to mobile at any time, and users can access their business and personal contacts within the app. Though the app does offer
The app offers many of the calling system features that the desktop version does, including:
- Unlimited HD voice calls
- Advanced voicemail management
- Voice and video conferencing
- Screen sharing
- Custom caller ID
- Call routing
- Auto attendant
- Instant messaging
This makes Nextiva an especially ideal UC platform for companies requiring remote work tools to connect a geographically dispersed workforce.
Nextiva User Experience
Nextiva boasts an impressive client list including Taco Bell, Stanley Steemer, the YMCA, and even the Conan O’Brien Show.
But do Nextiva’s claims that its tools are a good fit for businesses of any size and stage measure up?
Nextiva reviews from users consistently point to the following pros and cons of relying on Nextiva for your company’s unified communication and collaboration needs.
- Superior customer service compared to other VoIP providers
- Ease of use and intuitive NextOS interface
- Robust mobile app
- Reduces the number of communication/collaboration tools needed
- The excellent audio call quality
- Software training for Nextiva customers
- Improved customer service and employee productivity
- Detailed analytics provide new insights into roadblocks
- Lengthy onboarding and training process
- High cancellation fee
- Lengthy, problematic contracts
- Few integrations with other business tools/software
- The high cost of premium features
- Recordings stored for 30 days only
- No photos with SMS texting
In 2020, Nextiva announced a partnership with Pac-12 as the Official Communications Partner of the conference and the athletic departments of all 12 member universities. In partnering with the “Conference of Champions”, Nextiva is connecting champions in business and education with our leading business communications platform.
Is Nextiva Right For Your Business?
Nextiva is best for large corporations with a high daily call volume and a large number of employees across many locations.
It’s also ideal for companies of any size who want to streamline communications services into a single platform and interface.
Want to explore other phone systems before making your final decision as a business owner?
Our Enterprise VoIP comparison table shows how Nextiva stack up against other top service providers like RingCentral, Dialpad, and GoToConnect.