You’re ready to upgrade to a paid web conferencing software, and you’ve narrowed down your top two options to Cisco WebEx and GoToMeeting by LogMeIn.
With over 324 million users, WebEx is the more popular of the two. 90% of WebEx users say the video calling platform has improved team collaboration, and over 80% of WebEx users state WebEx has sped up their overall decision-making process. In addition to connecting with an existing webcam, WebEx also offers its own video hardware and equipment.
GoToMeeting also has millions of users and was recognized by Gartner as a leading online conferencing software in 2019. Additional tools like GoToWebinar and GoToTraining allow for even more specific use cases.
Is there a clear winner in the WebEx vs GoToMeeting battle?
Basic Video Calling Features for GoToMeeting and WebEx
When evaluating any video conference software, users shoulder consider:
- Available viewing formats
- Meeting time limits
- Maximum number of attendees
- Meeting recording capabilities
The below table provides a head-to-head comparison of the most basic video meetings features in Cisco WebEx vs GoToMeeting.
| Video Calling Feature | WebEx | GoToMeeting |
| Maximum Number of Attendees | 200 | 250 |
| Maximum Number of Monthly Meetings | Unlimited | Unlimited |
| Maximum Meeting Length | 24 hours | Unlimited |
| Maximum Number of Shared Simultaneous Video Feeds | 25 | 25 |
| Gallery View | ✓ | ✓ |
| Active Speaker View | ✓ | ✓ |
| VoIP Audio | ✓ | ✓ |
| HD Video | ✓ | ✓ |
| Meeting Recording | ✓ | ✓ |
| Meeting Transcripts | ✓ | ✓ |
Note that both WebEx and GoToMeeting offer webinar software, WebEx Events and GoToWebinar respectively, that offer a much higher meeting attendee limit. Both tools can host up to 3000 audio-only attendees and include many more features than free webinar platforms do, such as handouts and audience spotlight tools.
In addition to connecting with an existing webcam, WebEx also offers its own video hardware and equipment. As of this writing, GoToMeeting does not offer any meeting hardware for sale.
The below images offer a comparison of views in Webex vs GoToMeeting, giving you a better understanding of each tool’s interface.
The GoToMeeting interface:
The Webex interface:
WebEx Vs GoToMeeting Feature Comparison
Features like screen sharing, one-click meeting join, mobile apps, and overall user experience are all things to evaluate when analyzing WebEx vs GoToMeeting.
Scheduling and Joining Meetings in WebEx Vs. GoToMeeting
Scheduling and joining meetings in GoToMeeting and WebEx is easy and intuitive, and both tools provide very similar ways to do so.
For example, both WebEx Meeting and GoToMeeting offer a one-click meeting option so users can instantly start a meeting. Users can join via audio and video, or with audio or video only.
Both video conferencing tools also allow users to:
- Schedule via Outlook and Google Calendar
- Schedule recurring meetings
- Create personalized meeting rooms
- Join meetings via link
- Join meetings without an account
- Join or schedule meetings from a mobile device
- Use the “Call Me” feature to join meetings
- Dial into meetings via phone
Winner: Draw
Meeting Host Controls in WebEx and GoToMeeting
Host control features like the ability to lock meetings after they’ve started keep meetings secure in the age of Zoombombing and other video calling hacking issues.
The below comparison table illustrates the host control capabilities in WebEx vs GoToMeeting
| Host Control Features | WebEx | GoToMeeting |
| Meeting Password Protection | ✓ | ✓ |
| Add/Remove Participants | ✓ | ✓ |
| Meeting co-hosts | X | ✓ |
| Meeting Lock | ✓ | ✓ |
| Meeting Waiting Room | ✓ | ✓ |
| Make Attendee Host | ✓ | ✓ |
| Pass Presenter Feature | ✓ | ✓ |
| Mute/Unmute participants | ✓ | ✓ |
| Restrict attendee audio conferencing, video, or screen sharing | ✓ | ✓ |
| Remote Control | WebEx Events only | ✓ |
The major difference between host control features for GoToMeeting vs WebEx is the ability to assign co-hosts. In GoToMeeting, co-hosts are referred to as “co-organizers,” and have all the capabilities that a standard meeting host would have.
Cisco WebEx, however, allows only for “alternate” hosts — users authorized to start a meeting if the main host is late or cannot attend the meeting. These alternate hosts can’t edit the meeting in any way, and they must already have a host account with Cisco Webex.
Unlike GoToMeeting, WebEx does not offer remote control with its standard video conferencing. In order to control another person’s screen in WebEx, users must upgrade to WebEx Events.
Winner: GoToMeeting
Team Collaboration Tools in WebEx vs GoToMeeting
Team collaboration features like a virtual whiteboard, screen sharing, and chat messaging help meeting attendees share ideas in real-time.
Chat Messaging
WebEx and GoToMeeting both have instant messaging tools in addition to integrating with Slack and top Slack alternatives.
However, GoToMeeting’s chat feature, Business Messaging, must be enabled, while Webex’s chat tool comes standard. Both chat tools allow users to set a status (available, in meeting, etc.) and offer real-time desktop and mobile push notifications, However, WebEx’s chat tool is better since it offers a searchable message history, threaded messaging, and the all-important ability to share GIFs and emojis.
Screen Sharing
GoToMeeting and Webex allow users to share their entire screens or single programs for specific application sharing. Anyone with permission is able to share their screen with attendees.
WebEx and GoToMeeting also offer real-time screen annotation, mobile screen sharing, and integration with popular free screen sharing apps.
The below videos offer a more detailed side-by-side comparison of screen sharing capabilities in WebEx vs GoToMeeting.
Screen sharing in Webex:
Screen sharing in GoToMeeting
Virtual Whiteboard
Cisco WebEx includes whiteboard capabilities in all of its plans, allowing users to share ideas, drawings, and notes in real-time. WebEx whiteboards can also be edited and shared after the meeting is over.
GoToMeeting’s whiteboard feature is a bit more robust than WebEx’s. It offers a virtual laser pointer, a highlighter, a pen tool, and an arrow for drawing extra attention to something.
File Sharing and Editing in GoToMeeting and WebEx
WebEx offers in-meeting file sharing and editing via screen sharing, Microsoft OneDrive, SharePoint, and other integrations.
Stored files are also searchable, and WebEx offers up to 10GB of cloud storage space.
As of this writing, GoToMeeting does not offer native file-sharing or storage options on its standard plans.
File sharing, referred to as “Handouts” in GoToMeeting, is available only as a paid add-on. The only way to share files for free in GoToMeeting is through a third-party app integration or screen sharing.
WebEx also includes team communication options like virtual hand raising and attendee polling and surveys. These features are not available in GoToMeeting and are accessible only in GoToWebinar, LogMeIn’s virtual event software.
Winner: WebEx
Are There Mobile Versions of WebEx and GoToMeeting?
Both WebEx and GoToMeeting offer mobile apps that are compatible with Android and Mac Apple iOS and iPhone devices. Since mobile collaboration tools make it easy for users to attend meetings and improve team communication from anywhere, they’re a must-have for any business.
WebEx’s mobile app features include:
- Screen sharing
- Gallery view
- Voice command
- Mobile meeting recording
- Meeting scheduler
- Online meeting calendar
- Instant one-click meeting
- Mute/unmute
- Video Background
- Chat messaging
- List of meeting participants
- Waiting room feature
- File and screen annotation
GoToMeeting’s mobile app features include:
- Screen sharing
- Gallery view
- Mobile meeting recording
- Meeting reminder notifications
- Chat messaging
- Voice command
- One-click meeting start
- Tablet-only meeting drawing tools
Winner: WebEx
User Experience
User experience is one of the most important aspects to look at when choosing which video calling tool is right for your small business or nationwide company.
User reviews of WebEx and GoToMeeting consistently mention the below pros and cons.
Webex Pros
- Ease of use
- Reliable, few tech problems
- High-quality video
- Linux compatible
- Strong admin controls
- Integrations with free online collaboration tools
- Frequent product updates based on user feedback
WebEx Cons
- Costly
- Few customization options
- Users can’t create web meetings for another host
- Lack of remote control
GoToMeeting Pros
- Drawing tool
- Strong cross-device compatibility
- Affordable
- High-quality screen sharing
- Intuitive meeting scheduling
GoToMeeting Cons
- Missing key engagement features
- Control panel interface isn’t user-friendly
- Frequent audio delay
- Automatic deletion of cloud recording
- No branded meeting rooms
WebEx Vs GoToMeeting Pricing
GoToMeeting’s three paid plans are Professional, Business, and Enterprise. WebEx also offers three paid plans, Starter, Plus, and Business.
It’s possible to pay annually or monthly for any WebEx or GoToMeeting plans, though users can save more by opting for a one-time yearly payment.
Can You Use WebEx For Free?
In addition to a free 14-day trial of paid plans, Cisco WebEx offers one of the best free plans out of any video conferencing solution.
It’s Free Personal Plan includes:
- 100 meeting participants
- Unlimited meeting length and number of meetings
- Whiteboard tool
- File sharing and editing
- Ability to record meetings
- Personal Room
- Instant one-click meetings
- Chat messaging
- Online customer support
Note that file sharing, app integration, and in-app file editing are not available on the Free Personal plan.
Is There a Free Version of GoToMeeting?
While GoToMeeting also offers a 14-day free trial and an entirely free version, it doesn’t include nearly as many of the features as WebEx’s free app does.
GoToMeeting’s Free plan includes:
- Up to 3 participants
- 40-minute meeting length
- Unlimited number of meetings
- Chat messaging
- Constant one-click meetings
File sharing, recording, and app integration are not available on the Free GoToMeeting plan.
WebEx and GoToMeeting Plans
| Plan Features | WebEx Starter | WebEx Plus | WebEx Business | GoToMeeting Professional | GoToMeeting Business | GoToMeeting Enterprise |
| Price | $13.50/month per host | $17.95/month per host | $26.95/month per host | $12/month per host | $16/month per host | Not Listed |
| Meeting Length | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Maximum Number of Attendees | 100 | 100 | 200 | 150 | 250 | 3,000 |
| Cloud Storage | 5GB | 5GB | 10GB | X | X | X |
| Meeting Recording | ✓ | ✓ | ✓ | X | ✓ | ✓ |
| Whiteboard Tool | ✓ | ✓ | ✓ | X | ✓ | ✓ |
| App Integrations | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| File Sharing | ✓ | ✓ | ✓ | App integration only | App integration only | App integration only |
| Branded Meeting Room | X | X | ✓ | X | X | X |
| Single Sign-On | X | X | ✓ | ✓ | ✓ | ✓ |
Who Should Use WebEx?
WebEx is especially popular in the retail, education, and computer software industries.
Since WebEx is a HIPAA compliant video conferencing tool, it is ideal for medical professionals and therapists. Its top clients include Humana, IBM, Puma, Office Depot, Pzier, and UnitedHealth Group, proving its success among high-level, nationwide corporations with thousands of employees.
WebEx is the better choice for teams that rely heavily on mobile as opposed to desktop devices, as well as for remote teams who primarily collaborate on file via video conference calls.
However, newer or smaller businesses will likely find that WebEx’s plans often cause them to pay for features they don’t need.
What Is GoToMeeting Best For?
GoToMeeting is used primarily by nonprofits and companies that work within arts and culture.
Well-known companies using GoToMeeting include the Make a Wish Foundation, the National Multiple Sclerosis Foundation, and Penguin Random House.
It’s ideal for businesses that are primarily looking for a better way to make video calls, not those that do a high level of collaboration and real-time editing over video chat.
Is WebEx Better Than GoToMeeting?
Our own research and feedback from WebEx and GoToMeeting users show that WebEx is preferable to GoToMeeting, despite its higher cost.
Details like WebEx’s better overall mobile app, better file-sharing capabilities, and free plan including features that even some paid plans are what ultimately makes it the victor of the WebEx vs GoToMeeting battle.
User feedback shows that WebEx is also much more reliable in terms of uptime, customer support, and video quality than GoToMeeting.
Interested in seeing how WebEx stacks up against other top video conferencing tools? Our head-to-head Zoom vs WebEx comparison will tell you whether or not WebEx is able to hold its own against the most popular video calling software of the moment.
